CUSTOMER CARE — FAQ
We’re here to help.
Take a look at our frequently asked questions below as we may already have the answer to your question.
What is Rekucci's return/exchange policy?
We hope your order is exactly what you were wishing for! But in case it is not the fit or style of your dreams, we gladly accept returns or exchanges, of unworn, unwashed, undamaged or defective merchandise purchased with the original tags and tickets still attached, along with original packaging. You have up to 30 days from the date of purchase to return or exchange your item(s) purchased from Rekucci. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must include the gift receipt or original invoice.
Our shipping address for all returns is:
Attn: Return Processing
761 Nepperhan Ave
Yonkers NY 10703
Do you ship outside of the USA?
At this time, we ship within the United States as well as Canada.
Please visit our shipping page here to see our rates and shipping times.
Do you offer free shipping?
Yes, free shipping is available on all orders of $75 or more before tax.
How do I know what size is right for me?
Please review our size chart here to determine which size will fit you best.
Is my credit card transaction secure?
Our website features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet.
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Rekucci.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
- The "http" in the web address will be replaced by "https"
- Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.
Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Rekucci website. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.
How do I stay up to date with the newest collections and promotions from Rekucci Collection?
How do I enter a promo code?
During the checkout process you will see a promo code field. Enter your promo code here and your savings will automatically be applied to your order total.